FAQ

Frequently Asked Questions

Where are you located?
SOS Doctor House Call’s corporate offices are in Santa Monica, California. The doctors, of course, each have their own practice locations.

What areas do you service?
SOS Doctor House Call is currently available in Los Angeles, Orange and San Diego counties. As more doctors become providers for SOS we hope to rapidly expand to other areas.

SOS Doctor House Call is continuously improving its offerings. As a member you will be updated on every new service when it becomes available.

Do Doctors carry any medications?
Some doctors do carry basic starter doses of antibiotics and/or over-the-counter medications. Those that do will be happy to dispense the patient with a starter dose while theit prescription is filled. Please be sure to ask them if they can do so by text or voice after you confirm your request for a house call and the App puts you in touch with them.

Do the Doctors carry any Narcotics?
This is a conversation you should have with the doctor who responds to your call. You will have the opportunity to communicate with that doctor via text or phone call after you confirm the request.

Can I request a visit 24/7?
It is our philosophy to offer services 24/7. As more doctors register with our platform, we feel this goal will be reached. Please note, however, that doctors may increase their fees for after-hours visits.

Do you match patients with other Medical related services?
As we grow and expand, it is our plan to match our clients with other needed Medical and Healthcare services.

Do I need to update my App?
You will periodically receive notifications on your App regarding updates. It is recommended that you update each time in order to keep the technology current and fluid.

Do the Doctors on the Platform take insurance?
We are a third party service. We connect medical care providers and patients with each other through our platform. Payment is processed after services have been provided. It is important to note that most PPO insurance plans have a billing code for house calls, and patients may be partially covered depending on the Plan. House calls are considered to be “out of network” services by most insurance plans, except for Medicare if the doctor is a Medicare provider. It is the patient’s responsibility to check with his/her health insurance carrier regarding their eligibility and reimbursement rate. After each visit and upon demand, the doctor will provide you with a “super-bill” to submit to your insurance Company for reimbursement.